Privacy Policy

Privacy Policy — The Wahid Solutions

Last updated: October 6, 2025

This Privacy Policy explains how The Wahid Solutions (“we”, “us”, “our”, or the “Site”) collects, uses, shares, and protects your personal information, or otherwise interact with our services (collectively, the “Services”).

By using our Site, you agree to the practices described in this Privacy Policy.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or legal obligations. When updated, we will revise the “Last updated” date above. Your continued use of the Site after updates constitutes acceptance of the revised Policy.

2. Information We Collect

We collect personal information to provide and improve our Services. The type of information we collect depends on how you interact with The Wahid Solutions.

A. Information You Provide Directly

This includes:

  • Contact details: name, email address, phone number, billing/shipping address

  • Order details: products purchased, payment confirmation, shipping information

  • Account information: username, password, security details

  • Support communications: messages you send through forms, chat, or email

Some features require you to provide certain information. If you choose not to, you may not be able to use those features.

B. Information Collected Automatically

We automatically collect “Usage Data” when you interact with the Site, using cookies, pixels, tags, and similar technologies. This may include:

  • IP address

  • Browser type

  • Device information

  • Pages viewed

  • Time spent on the Site

  • Referring/exit pages

  • Interaction with features, forms, and content

For Shopify-specific cookie usage, please refer to:
https://www.shopify.com/legal/cookies

C. Information from Third Parties

We may receive information from:

  • Shopify, our e-commerce platform provider

  • Payment processors, for secure payment handling

  • Advertising and analytics partners, who help optimize performance

  • Service providers, such as hosting, logistics, and email platforms

Any third-party data we receive is managed in compliance with this Privacy Policy.

3. How We Use Your Information

We use your personal information for the following purposes:

A. Providing Our Products and Services

  • Processing orders and payments

  • Managing your account

  • Shipping products

  • Handling returns/exchanges

  • Sending order and account notifications

  • Operating the Site through Shopify and its integrated services

B. Marketing and Advertising

We may use your information to:

  • Send promotional emails or messages

  • Provide personalized product recommendations

  • Display relevant ads based on your browsing activity

  • Improve the effectiveness of campaigns

You may opt out of marketing messages at any time.

C. Security and Fraud Prevention

We use your information to:

  • Detect and prevent fraud

  • Protect the security of the Site

  • Verify account integrity

  • Comply with legal obligations

D. Customer Support & Service Improvement

  • Respond to customer inquiries

  • Provide assistance

  • Improve the overall user experience based on feedback and analytics

4. Cookies and Tracking Technologies

We use cookies to:

  • Power Shopify's functionalities

  • Remember your preferences

  • Analyze site usage

  • Improve site performance

  • Deliver relevant advertising

Most browsers accept cookies automatically, but you may disable them in your browser settings. Blocking cookies may impact the Site’s performance.

We support the Global Privacy Control (GPC) signal for opt-out requests regarding tracking and targeted advertising.

5. How We Share Your Information

We may share your information in the following situations:

A. With Shopify and Service Providers

To operate our online store, fulfill orders, process payments, and improve the Site.

B. With Business and Advertising Partners

For marketing and analytics purposes.

C. With Your Consent

When you authorize connections such as social logins or integrations.

D. Legal & Compliance Requirements

To comply with laws, respond to legal requests, or protect our rights.

E. Business Transfers

If The Wahid Solutions undergoes a merger, acquisition, or sale of assets.

We do not disclose sensitive personal information without your consent.

6. Children’s Data

Our Services are not intended for children under 16.
We do not knowingly collect data from minors.
If a parent or guardian believes their child has provided information, please contact us for removal.

7. Security and Data Retention

We implement industry-standard security measures, but no system is 100% secure.

We retain personal information as long as necessary to:

  • Maintain your account

  • Fulfill orders

  • Meet legal obligations

  • Resolve disputes

  • Enforce policies

8. Your Privacy Rights

Depending on your location, you may have rights including:

  • Access / Know

  • Delete

  • Correct

  • Portability

  • Restrict Processing

  • Withdraw Consent

  • Appeal

You may also opt out of marketing emails at any time.

To exercise these rights, contact us using the details below.

We may verify your identity before fulfilling your request.

9. International Users

Your data may be transferred and processed outside your country, including in countries where Shopify and its partners operate.
Transfers follow approved mechanisms such as Standard Contractual Clauses.

10. Complaints

If you are not satisfied with how we handle your data, you may contact your local data protection authority.
We encourage you to contact us first so we can resolve the issue promptly.

11. Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact:

Email:  Info@thwahidsolutions.com
Call: +92 331 3354627
Company: The Wahid Solutions

We are the data controller for personal information collected through our Site.